Right of Withdrawal

To the customer of the web-site www.selevhelmets.com online shop, which acts as a consumer is given the right to withdraw of the contract, as provided by Articles. 64 to 67 of the Legislative Decree no. N. 206/2005, known as the Code of Consumer.

It should be noted that this right is reserved phisical persons only, i.e. those private consumers acting for purposes outside their profession. There is no right of withdrawal for legal and phisical persons who act, in reference to the purchase order as professional.

In accordance to art. 64 of the Code of Consumer, the consumer can within 10 working days from receipt of goods, exercise the right of withdrawal, consisting of the possibility to return the goods received and to obtain a refund of the price paid, without penalty and without specify the reason.

This right applies to all products purchased online on www.selevhelmets.com.

The cost of returning the product shall be at consumer care.

The right of withdrawal is lost if the returned product is not intact, the absence for example of elements of the product itself (accessories, manuals, etc..) or, because the product is damaged due to causes other than transport from S.el.ev. Srl to the consumer, not previously reported.
Without limitation in the right of withdrawal consumer that receive the product who has reason to believe that the product has been damaged in transit, must refuse the delivery or accept it with the express reservation.

On delivery document of intact packages customer must add "PACK IN GOOD CONDITIONS, WITHDRAWAL SUBJECT TO CONTROL OF CONTENT" (art. 1698 Civil Code).

Each anomaly must then be communicated to S.el.ev. Srl within eight working days with the following modalities:
a. sending an e-mail to shop@selevhelmets.com reporting all order references, invoice and delivery document signed with reserve and photographic documentation of the damage;
b. by registered A / R mail to the following address:

S.el.ev. Srl - 20037 Paderno Dugnano (MI) - via S. D'Acquisto 42 / a


 Right of withdrawal procedure

To exercise the right of withdrawal customer must sent within 10 working days from receipt of the ordered products, a communication in which is clearly shown the intention to withdraw to the purchase order.
Such notice must be sent by registered A/R mail with acknowledgment of receipt, to the following address:

 

 S.el.ev. Srl - 20037 Paderno Dugnano (MI) - via S. D'Acquisto 42 / a

Same notification can be sent within the same 10 days period, by e-mail and/or fax to the following :

 shop@selevhelmets.com - fax (02 99043188)

 

provided that it is confirmed by registered A/R mail with acknowledgment of receipt sent to above address within forty-eight hours.

In order to facilitate the consumer can use the following form:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RIGHT TO WITHDRAWAL FORM 

(TO BE COMPLETED IN ITS ENTIRETY)

NAME  ………………………………………………………………………………..

BORN IN : ………………………………………………………….………….. ON : ………………..

RESIDENT: ………………………………………………...... CITY : ….  CAP: …………….

ASSRESS: ……………………………………………………………………….. N. : ………

FISCAL CODE: ……………………………………………… VAT # : ………………………..

PH. : ………………………  MOBILE. …………………………. EMAIL : …………………………

I WANT TO WITHDRAWL THE ORDER SIGNED WITH S.el.ev.Srl WITH THE FOLLOWING REFERENCE :

ORDER No.: ………………………… ORDER DATE: ……………………...

INVOICE No.: ……………………… INVOICE DATE: ……………………

 

I TAKE CARE THE RETURNING OF GOODS AT MY EXPENSES WITHIN 20 (TWENTY) DAYS FORM THE RECEIPT OF GOODS :

_________  _ _ _ _ - _ _ _ _ _ _  ______   _______________________________________________

Quantity     code and size    description

_________  _ _ _ _ - _ _ _ _ _ _  ______  _______________________________________________

Quantity     code and size   description

IN ORIGINAL PACKAGING AND IN GOOD CONDITIONS, WITH ALL ACCESSORIES AS RECEIVED FROM S.el.ev. Srl, USING A COURIER CHOSEN BY ME.

I MY BANK DETAILS FOR THE REFOUND ARE:

IBAN CODE: [ ][ ]-[ ][ ]-[ ]-[ ][ ][ ][ ][ ]-[ ][ ][ ][ ][ ]-[ ][ ][ ][ ] [ ][ ][ ][ ] [ ][ ][ ][ ]    (Total 27 digits )

BANK: ……………………………………… AGENCY : ……………………………

ACCOUNT HOLDER: …………………………………

SIGNATURE : …………………………………………………………………..    DATE: …………………………

 

 

The above form must be only completed and then sent to

 

S.el.ev. Srl - 20037 Paderno Dugnano (MI) - via S. D'Acquisto 42 / A

 

as described above.

The consumer must then provide, using a courier of your choice, to delivery the product (if possible in the original packaging or however, always carefully packed) complete with all accessories, instruction manuals and all that is in the original box.
The consumer must do the shipment within 20 (twenty) working days from the date he submitted the notice of exercise of the right of withdrawal.
In order to facilitate the consumer can use the following form:

 

RETURNING OF GOODS FORM

(TO BE COMPLITED IN EACH ITS ENTIRETY)

NAME ………………………………………………………………………………..

BORN IN: ………………………………………………………….………….. ON : ………………..

RESIDENT: ………………………………………………...... CITY.: ..  CAP: …………….

ADDRESS: ……………………………………………………………………….. No. : ………

FISCAL CODE: ……………………………………………… VAT # : ………………………..

PH. : …………………………………….. EMAIL : …………………………………………………

I used the right to withdraw on ………….. for the order set to you with following references SEGUENTI RIFERIMENTI:

ORDER No.: ………………………… ORDER DATE: ……………………...

INVOICE No.: ……………………… INVOICE DATE: ……………………

With the present I am returning under my responsability and exposes within 20 (twenty) days from receipt of goods:

_________  _ _ _ _ - _ _ _ _ _ _    _______________________________________________

Quantity     Code                     Description

_________  _ _ _ _ - _ _ _ _ _ _    _______________________________________________

Quantity     Code                     Description

USING ORIGINAL PACKAGING AND IN GOOD CONDITIONS, INCLUDING ALL ACCESSORIES AND MANUALS USING A COURIER CHOSEN BY ME. DELIVERY EXPENSES INCLUDES INSURANCE FOR DAMAGES AND/OR LOSSES WILL BE PAID BY ME

SIGNATURE : …………………………………………………………………..    DATE: …………………………

 

 

 

 

 

Important Notes


The shipping expenses and the responsibility of the goods during the shipment, are under consumer responsibility as listed in the law.
It is therefore recommended that consumer will undersign an insurance contract with the chosen courier, taking care to carefully pack the goods and where possible, by inserting the original packaging in an external box and, in any case, to avoid damaging the product with adhesive tapes, labels, etc..

The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, etc..
S.el.ev. Srl., after receiving the product and verifying the integrity of the same, will refund within 30 days from when it has been informed of the right of withdrawal, the full order amount  including transportation cost of transportation by bank transfer to the account specified by the consumer.

It will be at consumer charge expenses paid to return the goods.
In case of partial returning (ie, regards only part of products delivered in a single delivery), it is excludes the reimbursement of transportation cost paid by the consumer for the delivery of the ordered goods.


Request to Cancel Order


1. The purchase order can be canceled in total if, at the time of request of cancellation it is still in preparation the shipment of the product and, in any case, if the amount has not yet been collected. In this case will not be charged any expense to the customer.

2. If at the time of request of cancellation of the order, product is already supplied to the forwarder or in any case, the amount has been collected,.

Consumer must exercise the right of withdrawal and return to S.el.ev. Srl. the goods.


At this end, it is necessary to follow the above procedures for exercising the right of withdrawal

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